1. The service
Alderwick Protection is a planning and organisational service operated by Riverside Property. We help clients organise information about homes, personal valuables, collections and important documents, identify practical evidence or continuity gaps, and structure questions that may need to be taken to specialist providers.
Unless expressly agreed in writing as part of a separate regulated service, we do not underwrite insurance, make regulated insurance recommendations, provide investment or financial advice, give legal or tax advice, perform professional valuations, install security equipment or guarantee that theft, damage, loss, dispute or another adverse event will be prevented.
2. Free initial consultation
The initial consultation is intended to understand your situation and decide whether a paid planning scope is appropriate. Submitting a form or taking part in that conversation does not create an obligation to buy a paid service and does not bind any insurer, valuer, legal professional, security provider or other third party.
We may decline or limit a request that falls outside our service, requires a regulated professional opinion, creates a security concern or cannot reasonably be performed with the information available.
3. Paid scopes and prices
Any paid work begins only after the scope, price and material exclusions are communicated to you. Website prices for Asset Snapshot, Home & Contents Review, Collection & Archive Review and Complete Protection Blueprint include VAT at the standard 20% rate used for the displayed calculation. If the law changes or a different tax treatment applies before the service is contracted, the written quotation will state the applicable amount.
The displayed prices cover only the Alderwick planning work described for each service. Unless a written quotation expressly says otherwise, they exclude insurance premiums, insurer charges, external professional valuations, storage or safe-deposit fees, security products and installation, conveyancing or legal services, surveys, repairs, specialist transport, postage, taxes and third-party charges.
4. Payment and commencement
Where a paid service is agreed, payment timing and method are stated in the written scope or invoice. We are not required to begin paid work until any stated initial payment or other agreed condition has been satisfied. If you ask us to begin a service within a statutory cancellation period, any consent or acknowledgement required by consumer law will be dealt with as part of the written ordering process.
We do not take payment merely because you submit the free-consultation form.
5. Information you provide
You are responsible for providing information that is accurate to the best of your knowledge and for telling us when material facts change during the work. Our planning output depends on the records and circumstances made available to us. We do not independently verify title, authenticity, valuation, insurance status or legal ownership unless a separate specialist has been engaged to do so.
You should not send passwords, alarm codes, safe combinations, banking credentials or similar secrets through the standard website enquiry form. Where access to particularly sensitive information is necessary for an agreed task, a more appropriate process can be discussed.
6. Third-party specialists
We may identify situations in which an insurer, regulated adviser, valuer, security provider, storage provider, surveyor, solicitor or other specialist should be consulted. Any third-party contract is separate from your agreement with Riverside Property unless a written document expressly states otherwise.
We do not control a third party’s eligibility decisions, quotations, availability, professional conclusions, policy wording, installation results, service levels or charges. You should review the provider’s own terms before entering into an agreement with them.
7. Deliverables and use
Written summaries, schedules and priority maps are prepared for the client and purpose stated in the agreed scope. They are organisational tools, not certificates of security, insurance cover, legal title, authenticity or market value. You should not present them to another person as a regulated or professional opinion unless the document expressly says that it was produced by the appropriately qualified specialist.
You may retain and use your final deliverables for your own household, estate or internal administrative purposes. Our underlying templates, branding and general methodology remain our intellectual property.
8. Cancellations and rescheduling
Free consultations may be rescheduled by contacting us using the details published on the site. For paid work, cancellation rights depend on the circumstances in which the contract was made and whether work has already begun at your request. Any specific cancellation information that applies to your order will be provided with the written scope.
If we need to reschedule because of illness, operational disruption or circumstances outside reasonable control, we will seek to offer an alternative arrangement. Where a paid service cannot be provided and no suitable alternative can be agreed, any refund due for unperformed work will be handled according to the written scope and applicable law.
9. Responsibility and limitations
We will perform agreed planning work with reasonable care and skill. However, risk cannot be eliminated and we do not promise that a recommended organisational step, security measure, policy, storage arrangement or third-party service will prevent every loss or produce a particular financial outcome.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. Other limitations, if relevant to a particular paid scope, will be stated in the written terms supplied before contracting and will be subject to applicable consumer law.
10. Events outside reasonable control
Neither party is expected to perform an obligation where performance is prevented by events outside reasonable control, such as serious infrastructure failure, natural disaster, widespread service outage, industrial disruption or government restriction. The affected party should communicate the issue promptly where practical and take reasonable steps to reduce avoidable impact.
11. Privacy
Personal information is handled as described in our Privacy Policy. Asset information can be security-sensitive, so clients should share only what is necessary and should use any secure process we specify for particularly sensitive documents rather than ordinary free-text fields.
12. Governing law and changes
These terms are governed by the law applicable to the service and customer relationship in the United Kingdom, subject to any mandatory consumer protections that apply where you live. Courts with jurisdiction under applicable law may hear disputes that cannot be resolved directly.
We may update the website version of these terms for future enquiries or contracts. A paid service already agreed remains subject to the version or written terms incorporated into that contract unless a lawful change is agreed.